Convert your HR expertise into HR Knowledge Articles that can be published and shared to HR and your employees.
Knowledge Management underpins both HR Case Management and the Employee Portal by enabling HR Service teams and employees to instantly search captured knowledge which means the same problem never needs to be solved twice
Create rich and powerful content that can be tailored to your audience using the HCM integration. Add videos, paste in images, add buttons with deep links to third party applications, style with your company look and feel to carry your culture and brand to your HR team members and employees.
All content in Dovetail is automatically indexed ready for searching. There is no need to tag content, just upload content and attachments and our search will locate it.
Your employees can quickly find content through the employee portal via instant or manual searching. This content will be based on their employee profile, so employees will only see content they should see. For example, the right vacation policy.
HR team members will have instant search results while working cases, and can also perform manual searches when researching for answers.
Like all published content, it will go out of date at some point. It is therefore key to adopt a content creation, approval, and maintenance process for your Knowledge Articles.
Dovetail supports your process, and helps keep your content fresh, accurate, and timely.
Feedback is important in many scenarios, even more so on published content that is shared with your employees. Feedback might be a high five, or perhaps a typo, grammatical error, or just a question about the article. Either way, having the right mechanism in place to receive the feedback, and then automated workflows to handle the content will further assist you reaching higher employee engagement.
One of the key advantages of the Dovetail Knowledge Management system is the full audit trail capabilities. Any interaction that happens on a knowledge article will be logged to the timeline. Who did What, When was it done, What was the previous Value and What is the New Value. This level of detail provides your HR team with accurate chronological events that occured against the article.
