The Dovetail HR Employee Portal allows your workforce to either access and leverage HR Knowledge themselves or efficiently interact directly with HR to open a case and track its progress. By providing this choice to employees, you empower them with the ability to get the answers they need, when they need them.
The portal homepage is personalized with a greeting and information to boost employee engagement. The predictive recent pages feature helps employees quickly find likely answers. The welcome screen can include search, Smart Link Menus, widgets, videos, deep links, popular pages, questions, and banners.
Employees can access Knowledge Articles anytime through the Portal using published HR content. Articles can include images, videos, tables, rich text, process guidance, and downloadable documents.
Improve employee experience by enabling employees to quickly search for and find the answers they need.
Publish HR articles and employee or manager guides such as updating appraisals, requesting vacation, or changing personal details.
Add employee handbooks, HR policies, and procedures. All content is automatically indexed for search, making it easy for employees to find the information they need.
Capture the attention of your employees by turning your processes into beautiful infographics with the Dovetail Graphical Design Service. Employees will quickly navigate through to solving their questions with attractive visual content.
Publishing videos and images on your portal will greatly enhance your employees’ user experience. Embed rich content such as welcome messages, training, culture and company communication videos to engage and motivate your employees.
Live Chat and a conversational AI Assistant are available throughout the portal, driving employee engagement and providing 24x7 HR support. Chat conversations remain active as employees navigate the portal, while HR advisors can view the content employees are accessing.
All conversations are recorded within HR Case Management for documentation, auditing, and performance improvement
When employees cannot find answers through the HR Knowledge Base, they can raise a case directly in the Employee Portal. Dovetail HR automatically searches related knowledge as employees type, helping deflect unnecessary cases and reduce HR workload.
Employees can also attach relevant files, helping HR teams resolve requests faster.
Once submitted, employees can track progress, update requests, and add notes or attachments. Cases display related articles that may help resolve questions independently.
Employee updates alert HR team members, supporting collaboration and communication across teams and locations.
It's important to give employees a way to provide feedback on the article or page they are reading. Feedback and ratings are added to the HR-only version of the page, and the page owner is notified. Celebrate 5/5 ratings, and update content where ratings and feedback are low. This keeps content fresh, updated, and employees engaged.
Easy to configure, deploy, and update your custom portal while maintaining control within the HR department.
Requiring no code skills, the Dovetail Portal uses a What You See Is What You Get editing functionality, with easy drag and drop image hosting, fonts, icons, deep links, tables and much more.
