For the fifth consecutive year Dovetail Software was ranked #1 in Vendor Satisfaction (VS) and User Experience (UX), key metrics for HR Service Delivery application quality, in the 2025-2026 Annual HR Systems Survey Research (28th Edition) conducted by Sapient Insights. Dovetail outperformed all other HR vendors in the survey.
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HR Case Management enables HR teams to more efficiently manage incoming employee inquiries and questions - improving the operational efficiency of HR Service Delivery, enabling automated workflows, providing better case tracking and reporting capabilities - including personalized dashboards.
Dovetail HR Copilot, powered by generative AI, revolutionizes HR Service Delivery by automating tasks, providing instant, accurate responses to queries, and enhancing decision-making with actionable insights. It features pre-built intents, workflow automation, and robust analytics, streamlining HR processes and improving employee experience
Increasingly employees want to ‘help themselves’ by getting answers to their employment questions without having to contact HR via phone or email. The trend is being driven by millennials, an ever-greater proportion of an organization’s workforce, who tend towards self-reliance.
Convert your HR expertise into HR Knowledge Articles that can be published and shared to HR and your employees.
Knowledge Management underpins both HR Case Management and the Employee Portal by enabling HR Service teams and employees to instantly search captured knowledge which means the same problem never needs to be solved twice.
Using our advanced analytics; including express reporting, crosstab reports, and dashboards you will be able to measure your HR Service Delivery success in real time.
Automatically schedule reports and distribute them to the leadership team, and export into formats such as Word, Excel and PDF.
Digitally document and manage employee relations issues, including workplace conflicts, grievances, disciplinary actions, discrimination and harassment cases and affirmative action cases.
