Dovetail Software delivers web-based solutions and help desk programs to help organizations reduce administrative and support costs, diagnose and resolve complex business problems, increase efficiency, and improve employee and customer support.
Our HR Help Desk solution and products for Clarify users are flexible, easy to implement and maintain, and can be customized to meet your organization’s specific needs. We understand how customer service and employee support processes work, and we incorporate this knowledge and experience into our own software, processes, and structure when supporting our customers.
Since implementing Dovetail, first-responders are able to handle employee requests more effectively without having to escalate them. We’re seeing more collaboration and our processes are a lot more seamless. We can track cases from the time they’re created to the time they’re resolvedKevin Mendonsa, Director of Global HR Technology and Systems | Motorola