News

Press Release – New White Paper Reveals How to Identify Employee Grievance Hot Spots

Dovetail Software explores how without HR Case Management Systems—and the insight they deliver—employers remain vulnerable. AUSTIN, TX—February 21, 2012—While many employers believe their human resource management systems (HRMS) or talent management systems help to monitor employee relations issues and mitigate legal risks, a new white paper issued by Dovetail Software makes it clear that only HR case management systems are designed to carefully track, audit, automate and deliver analytics on employee complaints and grievances. The white paper, “An HR Case Management System Is Essential for Protecting Your Organization’s Reputation and Bottom Line” provides insight into:   how an HR case management system mitigates legal risks; how employers gain insights into hidden and potentially dangerous employee relations trends and patterns through a case management system; and the five key benefits of implementing a case management system.   “Many employers mistakenly believe that their HRMS or…

Press Release – U.S. Info-Comm Reduces IT Maintenance Cost by 50% with Dovetail Support Suite Implemenation

AUSTIN, TX – December 6, 2011 – Dovetail Software, a leader in web-based customer support and help desk software, today announced that its customer U.S. Info-Comm (USIC), a  technology and service provider specializing in telecommunications, data network support, and large-scale deployments, cited a 50% reduction in IT maintenance cost after migrating from its proprietary CRM system to Dovetail Support Suite for Customer Service.   Dovetail’s team of experts completed the entire migration within weeks and preserved custom business functionality, workflows and legacy data. Freeing USIC from their outdated CRM system and implementing Dovetail Support Suite enabled them to use modern, industry-standard tools increasing efficiency and productivity in their Customer Service and Support Organization.   "The entire migration was truly a painless process for us as the Dovetail team not only earned our trust early on but also was professional and easy to…

Press Release – Dovetail Software Releases New Version of Support Suite Software

AUSTIN, TX - Wednesday, February 9, 2011 - Dovetail Software, a worldwide leader in web-based customer support and help desk software, recently announced the release of Dovetail Support Suite 2.1.2. This release focuses on new capabilities for Human Resource organizations.   Russ Resslhuber, Dovetail Support Suite Product Manager, notes, “Key features of this release were driven primarily by user community feedback. Our enterprise HR customers expressed particular interest in Asset Management and the Sensitive Case functionality. Users across the board requested the ability to attach files of any kind to virtually any entity, as well as expansion of our search facilities to include corporate content resident anywhere in the organizational network.” Chad Myers, Director of Development, adds, “This upgrade will install seamlessly into existing deployments, highlighting our ability to protect and enhance our customers' investment by frequently deploying major new…

Press Release – Dovetail Software Releases New Company Website and Unveils Product Branding

AUSTIN, TX - Thursday, January 27, 2011 - Dovetail Software announces rebranding that signifies Dovetail's commitment to providing best in class service and support products and solutions. Dovetail unveiled a new website and product name changes.   Dovetail Software announces rebranding that signifies Dovetail's commitment to providing best in class service and support products and solutions. Dovetail unveiled a new website and product name changes. Dovetail products’ feature functionality is unaltered, except for product enhancements provided with their latest releases.   "As a leading provider of products that manage all aspects of service and support for customers, clients, business partners, or employees, the rebranding campaign fits better with our product direction of aiming our attention on our core competencies of service and support, which results in greater breadth and depth of features." said Marilyn Rogers, Dovetail Marketing Director.   New…