Provide an automated web portal where customers can manage most of their own issues. Dovetail SelfService enables you to provide additional service and convenience to customers and eliminate a large number of basic requests to your Customer Care staff.

Typically, customers see a 15-25% call deflection when incorporating customer self service tools which ultimately can result in substantial annual cost savings. This frees up the customer care staff to handle more complex issues and empowers customers to access case, solution and other information real-time, any time.

Dovetail SelfService Delivers

• Problem Resolution: Intelligent search/browse for solutions or other content, including collaboration
• Case Management: Open, query, log notes, change severity, add attachments, close
• Product Management: View installed products & support information, request upgrades
• Sales Support: On-line requests for information or agent contact