FCSUPPORT Knowledge Base Articles
Found 12 articles for FCSUPPORT.
Outlook security settings for EEO
When using EEO in both classic client and in fcClient, Outlook client may prompt users if it is OK for another program to interact with Outlook.
Example prompt: A progr...
System running low on virtual memory.
An application using fc APIs may runs low on virtual memory.
Biz rule message to include a URL screen pop
http:// <Path to fcclient>/console/console.asp?command=casebyid¶m1=[Object ID]
where <path to fcclient> will be something like myserver/fcclient
Available Commands...
Checkbox label click the checkbox
1. Use the "for" property of the label control
Example:
<input type=radio name="product_type" id=by_site value="site_part" checked>
<label for=by_site><b>Site Co...
Finding the line number of a server-side error
Often, while developing, you will run into a server-side error that you wish to debug. Most of the fcClient pages have a try/catch around the entire page, and if an error...
Display localized time
Example code:
<%
if (!bFindCaller){
var now = FCSession.GetCurrentDate();
var cust_tz = boTZ('full_name');
var cust_tz_name = boTZ('name');
...
Display the age in the console
Here's an example of displaying "age" in the console.
However, like the Clarify Classic client, this would display how long the case has
been in the wipbin or the queu...
Code which runs after a date/time has been picked from the calendar control
Add a hidden element with an id of cal_callback, and have this element's click handler do the code you want.
<input type="hidden" id="cal_callback" onclick="fcn_cal_ca...
Add help to a page
1. Create a new help page, such as site_help.htm
2. Place this new file in the same directory as the page you want to post it form, i.e. /pages/site/
3. In the callin...
Coloring the selected row in a grid
1. Make sure you're including client_utility.js:
<script language="javascript" src="../code/client_utility.js"></script>
2. Make sure your table has an id attribute:
...
Save, Discard, Cancel not available on workflow actions
If a Case, CR, PR Detail, etc. is modified in fcClient, and then a "workflow action" (discard, assign, move, etc.) is performed before the changes are saved, the modifica...
Results appear differently between Clarify and fcClient
You may run accross an issue where results appear to return differently in the Clarify Classic Client and fcClient for the same screen.