The Dovetail Management team is a talented and seasoned team with decades of customer service, HR and enterprise software experience in high-growth organizations.
Stephen Lynn, President & CEO
Stephen Lynn is the Chief Executive Officer of Dovetail Software. As CEO, he is responsible for formulating the strategic vision, executing the business plan, and building the team for Dovetail Software. Stephen is a successful entrepreneur, with extensive experience running enterprise software companies.
Prior to becoming the CEO of Dovetail, Stephen was the President and Chief Operating Officer for bTrade where he was responsible for the day-to-day operations. Under his leadership, bTrade tripled revenue in three years and sold the company to Click Commerce, a public supply-chain company. Prior to bTrade, Stephen was President and CEO of AFX Technology Group International, a wireless telemetry company. He developed the overall company strategic direction and secured their initial key customer before leaving to join bTrade.
In the mid to late 90’s Stephen was the Chief Operating Officer at IEX, a telecommunications software products company. He led the company’s expansion globally, growing the company to over $50 million in revenues and was instrumental in IEX’s acquisition by Tekelec, a public telecommunications company, for $163 million. Earlier in his career, Stephen held various senior level positions at Dalfort, Pepsi, A.H. Belo, LTV and American Can. He is also a mentor at STARTech, a Richardson, TX high-tech accelerator that works with startup companies in their early stages to develop their business plans and assist them in securing venture capital funding.
Stephen received a MBA from the Wharton School at the University of Pennsylvania and also earned a BS in Economics from the University of Pennsylvania with majors in Finance and Accounting, graduating Magna Cum Laude.
Gary Sherman, CTO and VP of Products
As Chief Technology Officer and Vice President of Products, Gary is responsible for guiding overall product strategy and product development, where he gets to apply his customer-centric values and beliefs in creating the next generation of Customer Service and Support products.
Gary started his tenure here at Dovetail in product development, and was one of the principal architects and developers of the First Choice Foundation Library, which serves as the backbone and development platform for the current Dovetail suite of applications. From there, he served as the Director of Software Development, leading the development team on the current Dovetail suite of products, and then later serving as VP of Services and Support, where he led a team of dedicated professionals that helped make Dovetail known for its world-class support.
Prior to joining Dovetail Software in 2001, Gary served as a principal technical consultant at Clarify for over four years, focusing on all aspects of implementation and customization. He worked on the implementations of some of Clarify’s biggest customers, including IBM, Compaq, Sprint PCS, AT&T and Best Buy.
Before joining Clarify, Gary worked at The MathWorks, where he managed and maintained their Clarify implementation, including system administration, customizations, interfaces, reporting and upgrades.
Gary has a BSEE degree from the University of Lowell.
Kane Frisby, Chief Strategy Officer
Kane Frisby is responsible for creating, communicating, executing and sustaining Dovetail’s key strategic initiatives. Kane works with industry experts around the world, along with Dovetail’s development teams to develop product roadmaps that align with the changing needs of each marketplace. Kane is also responsible for building strategic partnerships that help better serve Dovetail customers. He brings with him 15 years of experience in consulting, implementing and managing employee and customer support systems for organizations across the globe.
Prior to joining Dovetail, Kane was a key member of the HR leadership team for Renaissance Capital, a leading emerging markets investment bank headquartered in Moscow, Russia, heading the global HRIT department, in which his primary role was to re-evaluate its HR technology and build a new HR systems strategy. Evaluation resulted in a complete HR technology overhaul and implementation of a new HR Talent Management system (Workday), a new eRecruitment system, and a HR Case Management solution (Dovetail) to lay the foundation for the HR Shared Services Center.
Kane, originally from the UK, has lived all over the world and spent his career identifying and implementing the right systems and technology necessary for global organizations to effectively manage employees and customers. He holds a BSc in Electronics from the University of Portsmouth.
Dwane Lay, VP of CX
Dwane is responsible for analyzing, defining, documenting and communicating HR processes and best practices to Dovetail’s HR product development team and the HR community, as well as working with prospects and customers to analyze their current environment and improve it with technology and process implementation. He brings with him a career of working in Human Resources for medium and large companies, focused on designing and implementing key HR processes in the employee life cycle. Dwane’s background also includes experience working with HRIS management and implementation, including optimizing the HR function to fully leverage new systems.
Prior to joining Dovetail, Lay served as the Director of Human Resources for Missouri Baptist Medical Center in St. Louis, MO. He is recognized as a leading authority on the application of Lean tools and techniques in Human Resources, and has a wealth of experience in applying business technology to improve HR processes. Lay is the author of LeanHRBlog.com and is a well-known presence on the HR social media landscape. Dwane holds an MBA from Lindenwood University in St. Louis, MO, is a certified Senior Professional of Human Resources with HCRI, and has earned a Six Sigma Black Belt.
Rayanne Thorn, Vice President of Marketing
Rayanne Thorn joined Dovetail Software in June of 2015, bringing years of innovative marketing experience various human resources and recruiting technologies. As a former practitioner of talent management and talent acquisition, she also brings a basic understanding of the HR Tech buyer.
As an experienced writer and podcaster, Rayanne has built a respected name for herself in an industry that relies on information and education to further the comprehension of technology and how it can benefit the foundation of a successful organization: its people.
Rayanne hosts the popular podcast HR Latte, interviewing various practitioners, experts, and notable thought leaders in an industry where accurate and consistently-updated information is imperative. Dovetail Software proudly sponsors HR Latte.
Rayanne holds a BA in Business, with emphases in Strategic Marketing and Organizational Development from Vanguard University of Southern California.
Chad Myers, VP of Engineering
Chad leads the company’s software product development efforts with a focus on quality in order to maintain Dovetail’s long track record of customer satisfaction. Chad started with Dovetail in 2004 as a senior architect and developer leading the Dovetail SDK and Email Agent projects. In 2015, he became the Vice President of Engineering where he is currently focused on the development of new, upcoming products in Dovetail’s already extensive product suite.
Prior to joining Dovetail, Chad served as a principal consultant and partner in a high-end software architectural and development consultancy advising and developing large-scale enterprise products for organizations such as the U.S. Department of Veterans Affairs and Homeland Security, among several others.
Chad has over 10 years of software development experience including five years in a project leadership role with a proven track record of quality software results. He is a community leader who speaks at technology conferences, user groups, code camps, as well as contributing to various development communities and open source projects.
Nathan Shilling, Director of Services & Support
Nathan leads the company’s professional services and product support functions, focused on providing high quality solutions and world class support for our customers. Nathan has over 13 years of experience developing, delivering and supporting CRM applications for a variety of customers and industries.
Additionally, Nathan serves as the Director of Information Security, ensuring policies and procedures are followed internally to protect the information assets for Dovetail, its customers and partners. As security needs change, Nathan manages the implementation of InfoSec best practices to ensure these needs are adequately being met.
Prior to joining Dovetail Software in 2008, Nathan spent 10 years at eLoyalty Corporation. Within the Consulting Services business unit of eLoyalty, Nathan spent the first few years working with various CRM applications such as Clarify, Vantive, Scopus and Quintus.
As time progressed, Nathan was dedicated to numerous Clarify customer implementations as a lead developer, technical architect, business analyst and delivery manager. During his last four years with eLoyalty, Nathan directed the design, development, maintenance and support of a CRM implementation for the Integrated Contact Solutions business unit, representing approximately $40M revenue annually. Prior to eLoyalty, Nathan spent four years at Austin-based BSG Alliance/IT as a field consultant and developer in the CRM Consulting business unit. Within this role, Nathan developed and implemented CRM applications such as Clarify and Vantive for a variety of customers.
Nathan received his Bachelor of Business Administration – Management Information Systems degree from Texas A&M University in 1995.