New Executive Team structure focused on serving the needs of the customer throughout the relationship.
AUSTIN, TX –January 6, 2015— Dovetail Software, a leader in web-based HR case management and help desk software, today announced that Dwane Lay has been promoted to the role of Vice President of Customer Experience. In his new role, he will be responsible for overseeing the customer life cycle, including software implementation, support, account management and professional services. This is in addition to his ongoing work analyzing prospects’ and customers’ current HR processes and recommending improvements to aid in adoption efforts, as well as serving as Dovetail’s subject matter expert on HR reporting and analytics.
Since joining Dovetail in 2012, Lay has led the implementation function for …
Dovetail Software and XpertHR release strategic integration between Dovetail’s Employee Engagement Suite and XpertHR’s online HR compliance service.
Austin, TX – May 13, 2014– Dovetail Software, a leader in SaaS HR Help Desk and Case Management solutions with its Dovetail Employee Engagement Suite, announced the release of a strategic integration with XpertHR, an online service for HR professionals providing legal guidance and practical tools to support policy implementation and day-to-day compliance.The new integration will allow Dovetail customers the ability to search XpertHR content directly from within Dovetail Employee Engagement Suite. This new seamless search feature will provide HR organizations a comprehensive solution for mitigating legal risk, staying up to date on employment law changes and ensuring regulatory compliance.“One of the benefits of our solution is ensuring employees’ interactions with HR are handled consistently and documented correctly.” said Kane Frisby, …
Dovetail Software announces their latest product release featuring a completely redesigned task-based console, improved search functionality, an extensible object model and point-in-time support for employee data
AUSTIN, TX – September 30, 2013 – Dovetail Software, a leading provider of SaaS HR Help Desk and Case Management solutions, today announced its latest release of Dovetail Employee Engagement Suite.
Dovetail Employee Engagement Suite 8, including over 50 new features and improvements, is Dovetail’s largest, most advanced release to date in terms of features, technology, architecture, and new operations capabilities.
New features include a redesigned console displaying the most used and accessed features in the tool; an extensible object model that enables fields to appear based on specific attributes, such as case type; improved search functionality that auto-searches for relevant solutions and similar cases when a new case is created …
Dovetail Software and cFactor Release Complimentary eBook Outlining Five Essentials for a High Performing HR Service Delivery Model
New eBook shares tips from five experts on how to make HR service delivery look and feel effortless while delivering an outstanding performance
AUSTIN, TX – April 4, 2013 – Dovetail Software, a worldwide leader in SaaS HR case management and cfactor, a developer of socially infused Human Resource technologies, today announced the online availability of Dancing with HR Stars: Five Essentials for Making HR Service Delivery Look and Feel Effortless. This comprehensive eBook provides guidance from five experts on how to build an HR service delivery model that improves efficiency, lowers costs and gives HR professionals the tools they need to be a strategic player within their organization.
“One of the purposes of our solution is to enable HR to handle …
AUSTIN, TX – March 21, 2013 – Dovetail Software, a worldwide leader in SaaS HR case management and help desk solutions, announced today that it has been awarded Approved Provider status by the HR Certification Institute (HRCI) and can offer recertification credit for approved webinars and programs. Credits apply toward the following certifications for HR professionals: PHR® (Professional in Human Resources), SPHR® (Senior Professional in Human Resources), GPHR® (Global Professional in Human Resources).
The most recent webinar approved for 1 hour of general recertification credit is 5 Best Practices for Compliant and Consistent Employee Relations offered March 26th from 12:30 – 1:30pm CT. In this webinar, co-founder of Omega HR Solutions and compliance expert Mike Haberman and Dovetail’s Head of …
Press Release -Dovetail Software Head of HR Process Design Dwane Lay Authors HR Process Excellence Book Lean HR
Dwane Lay provides guidance to HR professionals on how to leverage Lean principles to bring process excellence to their HR departments in new book.
AUSTIN, TX—March 18, 2013—Dovetail Software, a worldwide leader in SaaS HR case management and help desk solutions, announced today a new book from Head of HR Process Design Dwane Lay, Lean HR. In it, he discusses how to use Lean principles, which have been used in the manufacturing world for years, to build a systematic approach to improving HR processes and lowering costs.
Dovetail hired Lay in May 2012 to work with Dovetail customers to analyze their current environments and improve them with technology and process implementation. Before joining Dovetail, Lay spent over a decade as an HR practitioner, following an early career in operations, IT and quality. He is recognized as a leading …
Dovetail Software and XpertHR form partnership to provide tools and education for HR professionals responsible for managing employee grievances, drafting company policies and ensuring regulatory compliance
Austin, TX – March 13, 2013 – Dovetail Software, a leader in SaaS HR Help Desk and Case Management solutions, today announced it has formed a strategic partnership with XpertHR, an online service for HR professionals providing legal guidance and practical tools to support policy implementation and day-to-day compliance.
The goal of the partnership is to offer HR organizations a comprehensive solution for mitigating legal risk, staying up to date on employment law changes and ensuring regulatory compliance.
“One of the benefits of our tool is ensuring employees’ interactions with HR are handled consistently and documented correctly.” said Kane Frisby, Chief Strategy Officer of Dovetail Software. “Partnering with XpertHR gives our …
Dovetail Software announces their latest product release featuring enhanced reporting capabilities, an improved user interface and new localized search capacity
AUSTIN, TX – March 4, 2013 – Dovetail Software, a leader in SaaS HR Service Delivery and Case Management solutions, today announced the release of a new version of Dovetail Support Suite for HR.
Dovetail Support Suite for HR 6 includes over 40 new features and improvements designed to improve user experience, provide more detailed and insightful reporting, and better handle employees’ and managers’ local needs across the globe.
Features, including point-in-time data display, employee-viewed solution tracking and auto-populated data fields, give users the ability to create more accurate and in-depth reports. Context-sensitive solution search capabilities improve the HR team’s ability to meet employees’ and managers’ local needs. Additionally, several features have been added to improve email …
Nucleus Research lists Dovetail Software as one of the top HR vendors to watch in its latest HR Technology Report.
Austin, TX – November 5, 2012- Dovetail Software, a leader in SaaS HR Service Delivery and Case Management solutions, is named one of the top HR technology companies to watch for its Dovetail Support Suite for HR solution.
In The Technology Value Matrix – Second Half 2012 Human Resources report, Nucleus Research evaluates HR solution providers on functionality and usability, the two core measures that it has found indicate an application’s ability to deliver initial ROI and ultimately maximum value over time. Companies can use the Matrix to assess their investment short list as well as to evaluate the case for maintaining an existing product that may lag behind the value offered by other options.
“We are thrilled to be …
Press Release – Dovetail Launches Dovetail Support Suite for HR Version 4 at the HR Technology Conference
Dovetail Software reveals their latest product release featuring a completely overhauled user interface at the 15th Annual HR Technology Conference and Exposition.
AUSTIN, TX – September 26, 2012 – Dovetail Software, a leader in SaaS HR Service Delivery and Case Management solutions, today announced that it will be launching a new version of Dovetail Support Suite for HR at the HR Technology Conference & Exposition in Chicago on October 8, 2012.
Dovetail Support Suite for HR Version 4 includes a completely overhauled user interface (UI), focused on simplicity while creating more social interactions between users. With photo avatars and case flow designed with conversations in mind, the new UI creates a more personal experience for HR agents and employees. The cleaner layout, improved navigation and modern social features minimize training needs and encourage immediate user adoption.
“We wanted to …