Austin, TX - July 28, 2008 - Dovetail Software, a leading provider of software solutions and services for the Clarify® CRM user community, today announced its integration of the SAP and Amdocs/Clarify systems for Intuitive Surgical, Inc. (Nasdaq: ISRG), the industry leader in surgical robotics.

"Now that information flows freely between the SAP and Clarify systems," according to Intuitive Surgical’s Senior IT Director Steve Lucchesi, "our agents have access to up-to-date inventory, repair and customer service information. The Dovetail SDK enabled us to easily and inexpensively connect our SAP applications and free up resources to deliver ongoing value rather than focus on middleware."

Dovetail WebServices, a module of the Dovetail SDK, allows Intuitive Surgical to quickly and easily perform virtually every action that can be performed by the Amdocs/Clarify client, using proven, high-level, high-performance .NET APIs. Working with the proven APIs to handle validation, Dovetail WebServices executes all work within a transaction and ensures that the data is written as expected by the Amdocs/Clarify data schema; in this way, integrations are guaranteed to be fully compatible with all Amdocs/Clarify applications, including the Clarify Classic client used by Intuitive Surgical agents.

"Dovetail Software was selected for this work due to the performance and reliability that Intuitive Surgical experienced in an earlier integration we facilitated between Clarify and DataSweep," said Dovetail Software CEO and President Stephen Lynn. "With the addition of the powerful architecture and environment of the Dovetail SDK, Intuitive Surgical agents now have access to up-to-date information so they can quickly adapt to changing customer needs and realize even greater profits and share holder value."

The da Vinci® Surgical System consists of a surgeon's viewing and control console, an integrated, high-performance InSite® 3-D, high-definition vision system, a patient-side cart with three or four robotic arms that position and precisely maneuver endoscopic instruments and an endoscope; and a variety of articulating EndoWrist® Instruments. The da Vinci Surgical System seamlessly and directly translates the surgeon's natural hand, wrist and finger movements on instrument controls at the surgeon's console outside the patient's body into corresponding micro-movements of the instrument tips positioned inside the patient through small puncture incisions, or ports. Intuitive believes that by providing computer-enhanced technology designed to extend the surgeon’s capabilities, the da Vinci System enables surgeons to perform better surgery — in a manner never before experienced. Learn more at www.daVinciSurgery.com and www.intuitivesurgical.com.

Dovetail Software was founded in 1995 to offer value-added solutions to CRM customers. Focusing on Customer Service & Support (CS&S), the Dovetail solution reduces the overall cost and complexity of supporting complex product and service environments. Dovetail solutions enable rapid response to changing business needs while improving performance, reliability, and extensibility. Dovetail is headquartered in Austin, Texas. To learn more about Dovetail, please visit www.dovetailsoftware.com.

7/28/2008