Upcoming Webinar

HR Service Delivery Practices Survey Results: Deploying Technology & Measuring Productivity

Thursday, April 3, 2014 – 12:30 PM – 1:30 PM CDT

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Join us for a webinar sharing findings from the HR Shared Services Institute’s 2014 annual HR Delivery Practices Survey. The survey’s author and president of the HR Shared Services Institute Jim Scully will present findings specifically related to the use of HR technology.

The webinar will cover the tools and tactics your peers are using to benchmark performance, foster continuous improvement and track productivity gains. You will learn:


• What goals HR leaders set for productivity and how they’re measuring them
• The most commonly tracked metrics for HR Shared Services Centers
• How data is collected, reported on and presented to executive leadership
• Where HR SSCs are currently allocating budget and resources and their plans for the future


As a webinar participant, you will receive a copy of the findings presented to use as a basis for strengthening and validating your own HR SSC’s strategy and spend.

Don’t miss this opportunity to learn from your peers and benchmark your HR Service Delivery performance.


Featured Webinar

Glocalizing HR Service Delivery

In this webinar, Ben Martinez, organizational development expert and HR Director at HireVue, and Dwane Lay, Head of HR Process Design at Dovetail Software, will discuss how HR SSCs can glocalize HR service delivery. Glocal refers to taking products or services intended for a global market and adapting them to fit local needs. HR Shared Services Centers (HR SSCs) that operate worldwide are implemented to standardize their core HR systems and processes globally. How, then, can HR SSCs operate globally but customize service delivery to suit local laws, cultures and communication standards? Watch now to find out!


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Past Webinars

Most organizations implement HR Shared Services Centers to streamline their service delivery processes, reduce costs and hopefully provide better service to their employees. To accomplish these goals, designing a shared services model that supports company culture and fosters user adoption is critical.


In today’s webinar, Dan Vander Hey, Shared Services expert and Principal Consultant at KnowledgeSource, and Kane Frisby, Chief Strategy Officer at Dovetail Software, will discuss how to set up HR services that work for your Shared Services Center and accomplish its overall goals. Watch Now!



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The driving forces behind most HR Shared Services Centers is efficiency and quality. Measuring these two attributes in a meaningful way can be can be complex and differs from organization to organization.

In this webinar, industry veteran and Lean Systems authority Dwane Lay will discuss how to define metrics that really matter for your HRSSC, the best ways to present your findings, and how to leverage them into a true competitive advantage.

In this webinar, HR compliance expert and co-founder of Omega HR Solutions Mike Haberman and Dovetail’s Head of HR Process Design Dwane Lay will discuss ways you can become the HR compliance expert in your organization and share best practices for compliant and consistent employee relations.

Hosted in partnership with cfactor. In this webinar, panelists Jim Scully, Founder of HR Shared Services Institute, Kane Frisby, Chief Strategy Officer at Dovetail Software and Cary Schuler, CEO of cfactor will discuss how you can apply the same culture and values that make a business thrive in an HR Shared Services Center to achieve optimal results, operational agility, and permeate all parts of your organization.

In this webinar, participants will learn the basics of Twitter and how to monitor small lists of people, specifically for human resources professionals. Special attention will be paid to understanding Twitter terminology and the benefit of hash tags and retweets allowing you to grow your followers and further build relationships.

In this webinar, social media experts Jonathan Brewer and Dwane Lay will discuss how social media can positively impact your workplace and share 10 ways you can use it engage, communicate, and learn from your employees. They will also cover HR social media pitfalls and how to avoid them.

How do you know your shared services model is performing as efficiently and effectively as it should?  What metrics should you be tracking?


Unfortunately, there is no simple or universal answer,but there is a proper and useful way to measure shared services performance and value.


In this webinar, Jim Scully, president ofthe Shared Services Institute,explains the flaws of conventional benchmarking and performance measurement approaches and offers a step-by-step method of defining and measuring shared services value.


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With the great expense that is poured into developing and acquiring technology, HR departments have repeatedly found themselves bemoaning poor adoption and usage numbers.  More vexing still are the stories of other organizations that have implemented identical platforms, but with much different outcomes.  The message, then, is that adoption and implementation is far less about the technology than it is the people, the process, and understanding of your own organization.


In this webinar, Dwane Lay, Head of HR Process Design at Dovetail Software, and China Gorman, CEO at CMG Group, will review the most common reasons implementations fail, and simple steps technology owners can take to support early adoption and long term usage.


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Congratulations! You’ve passed the test and are now a certified HR professional. But wait, something is nagging at the back of your mind… Recertification! You need 60 credits in the next three years to avoid having to take the exam all over again.


Not to worry. In this webinar, Ben Eubanks, founder of upstartHR and author of the popular HR Certification ebook, and Dwane Lay, head of HR Process Design at Dovetail Software, are teaming up to share some quick and easy ways to get the recert credits you need, and become a better HR professional while you’re doing it.


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Join Ben Eubanks, founder of upstartHR and author of the popular HR Certification ebook Rock the PHR, and Dwane Lay, head of HR Process Design at Dovetail Software, for Session 2 of a 3-part webinar series on everything you need to know about getting your PHR/SPHR certification.


This session will provide a general overview and hit the high points of each section covered on the exam and end with answering and reviewing a few practice test questions.


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