Advanced Case Management

 

With Dovetail’s Advanced Case Management, you can:

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  • Record every employee interaction in one place
  • Automate repetitive HR processes for increased efficiency, consistency and accuracy
  • Capture the data necessary to spot process bottlenecks, trends and key performance metrics
  • Encourage consistency and regulatory compliance
  • Provide HR reps and managers a history of employees’ communication with HR – accessible from any location

 

 


 

Compass Looking Wheel

 

Consistent. Documented. Accessible. Every time.

Across your organization every day, employee requests and issues are being submitted, investigated and hopefully resolved. Is the transaction being recorded? Is it effective and efficient? Are employees getting accurate and consistent answers? How do you manage the whirlwind of activity that goes into meeting the needs of your workforce every day? How do you make sure that each part of your team has the right set of tools to do their jobs?

 

Case Management, the core function of Dovetail Employee Engagement Suite, manages the employee request process from start to finish, updating information as support activities occur. Not only does Case Management document all transactions providing a complete audit trail of employee communication with HR – accessible from any location – it creates accountability, provides task ownership and workflow and ensures consistent and timely HR service delivery.

 


 


 

Dovetail brought our HR case management system into the 21st century by offering a total HR solution in one application. Dovetail’s robust reporting capabilities and it’s web-based application allows for 24 hour a day access and continuous software upgrades. Dovetail employs HR experts to meet the needs of the HR professional.

Lisa Lancaster, Manager Compensation and HR Analytics | Advance America

 


 

More Features

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Integrated Knowledge Management

Tap the minds of experienced HR experts and reuse existing knowledge.

 

The knowledge base, comprised of answers to questions and solutions to problems from previous HR activities, leverages the collective experience and interactions of employees and HR staff. Empower first-responders to furnish accurate and consistent answers and increase the efficiency of your HR department by never having to solve the same problem twice.

 

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Employee Self-Service

Empower employees to answer their own questions and reduce HR administrative tasks.

 

Employee Service Portal grants employees 24×7 access to HR regardless of work shift or location and enables HR to service a higher number of employee requests. Free HR talent to work on more strategic initiatives by eliminating 30-60% of repeat inquiries.

 

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Centralized Asset Management

Keep track of and run reports on assets, license renewals and certifications.

 

Centralized Asset Management links employees with assets such as company vehicles, computers, credit cards, mobile phones, and ID badges, which helps eliminate costly replacement of unrecovered assets. It also enables HR organizations to keep track of employee license renewals and document proof of licensure ensuring complete and up-to-date records on certifications.

 

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Robust Reporting and Analytics

Measure and continuously improve your HR service delivery performance.

 

HR activities generate an abundance of useful data essential for time-sensitive decision making. Managers and HR staff can get immediate visual access to this critical data through Dovetail Support Suite integrated reports. A flexible report writer allows users to configure their reports and dashboards based on metrics that are important to their HR team. Reports can be run on-demand or scheduled to run at specific times or intervals and can be published in a variety of formats (Word, Excel, PDF, XML, RTF).

 

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Integrated Workflow Engine

Automate key processes to ensure SLA and policy compliance.

 

The underlying event-based Integrated Workflow Engine enables process automation as well as detailed monitoring of all HR activity. It gives you the ability to reduce administrative tasks, improve consistency and alert stakeholders when an incomplete task is about to violate SLA or company policy. HR teams can automate and streamline a wide range of HR processes and configure notification mechanisms based on user preference and work hours.

 


Case Management Resources

International: +1 (512) 610-5400
Toll Free: 1 (800) 684-2055