Posts by Gary Sherman:
Like a lot of the work we do here at Dovetail, we try to deliver newer, cooler, better software, while still maintaining compatibility with Clarify as much as we can.
The commitments functionality in Dovetail Agent is a good example of this.
What is a commitment?
From the Clarify docs:
A commitment is a promise to perform some action by a certain time, such as a promise to call back a customer with a progress update. To keep track of this promise, you can make a commitment.
Some folks call them reminders, or ticklers.
Lets compare the new commitment form in Clarify vs. in Dovetail:
Notice a couple …
Within Dovetail Agent, we’ve replaced WIPbins with tags. I wanted to explain a bit of the difference, and some of the reasons why we did so.
What’s a WIPbin?
Your WIPbins (Work In Process bins) contain the objects on which you have agreed to work (that is, objects you have accepted from a queue) or that have been assigned to you.
Think of WIPbins like folders that can be used to organize your work.
What’s a tag?
In information systems, a tag is a non-hierarchical keyword or term assigned to a piece of information (such as an Internet bookmark, digital image, or computer file). This kind of metadata helps describe an item and allows it to be found again by browsing …
At the time, wikispaces was a great place to host a free wiki. They recently announced that they are no longer offering a free wiki option.
So, I’ve moved my rulemanager wiki to Github. You can now find it at https://github.com/gsherman/rulemanager/wiki
I really dig Github for being able to share and collaborate on projects. We use it internally for hosting our codebases, we use Github Issues for issue tracking, we use their wiki features, and gists for sharing code snippets.
Our dev and support teams are in Slack all day, and I find it much more enjoyable than email. I’ve noticed that the amount of email we deal with now is considerably less.
It’s integrated with Github, so we get notifications on Github issues and code commits.
And, of course, we post messages based on business rules from Clarify/Dovetail. For example, a message is auto-posted when a case is dispatched and when it is accepted.
As a group, we often discuss a case to help the case owner get it resolved. And this discussion …
One of our early products in the company was SCI – the Source Code Interface. From the docs:
The Source Code Interface provides tight integration between leading source control systems (Visual Source Safe, PVCS, and ClearCase) and Clarify.
A simple GUI is provided to perform all of the source control operations from within Clarify.
Gotta love those leading source control systems – Visual Source Safe, PVCS, and ClearCase! Well, I guess they were leading in 1998.
Couldn’t even think about returning to VSS after using Git.
I’ve seen a few questions come up recently about our Dovetail Support Center / SelfService portal, so I figured a post was in order.
Our portal vs. the app we sell
We have our Dovetail SelfService portal that we make available to our customers and community. And we sell a SelfService application.
Our Dovetail SelfService portal is basically an older, customized version of the SelfService application that we sell. It’s been customized to provide specific capabilities for our customers.
If you’re not yet a Dovetail customer, there’s a number of things you can do:
Tool Time was a tradition from the old Clarify user groups.
It was a chance to give away some cool tools, with a bit of Tim Allen shtick thrown in.
It started in 1995, vanished in 1999, and then we (as First Choice) resurrected it back in 2001 at our Connections user group for Clarify.
Gotta love those Office 2000 Powerpoint templates!
With the 5.6 release of Dovetail Agent we’ve really amped up the querying functionality.
This is a quick walkthrough of some of the new functionality.
Click on the Query list icon in the sidebar.
This takes you to your Queries page. From here you can:
View your existing queries Share, Delete, and Favorite queries View queries that you’ve subscribed to View queries that have been shared to you
Click on the green + icon on the My Queries tab header to start a new query
Now we can add our filters
Click on the + (Add Filter) button
Select Created from the Name …
I stumbled across this recently.
It’s a presentation that our own Russ Resslhuber gave at the 1st Annual Clarify User Conference back in 1994.
That’s 20 years ago! Holy throwback!
This week we released Dovetail Agent 5.6. Here’s a summary of what’s new in this version.
With this release, we’ve really amped up the querying functionality. I’ll have another post soon that covers querying in more detail, but here’s a quick summary:
A new Queries page, allowing user to easily access My Queries, Subscriptions, and Shared Queries Easily create a new query from the Queries page Queries can now be shared to another user, to a workgroup, or to everyone Shared queries can be subscribed to, which indicates that it’s a query that you’re interested in. These are queries that you may run occasionally, but aren’t quite to the level of a favorite. Queries can now be starred/favorited. Favorite queries are queries that you run frequently, or want easily accessible. These show up in the left sidebar under the …