About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience

Our Story

With over 20 years of
CRM & HR experience...

Our People

The Dovetail culture code
is our key to success

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Working with the best
partners around the globe

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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business

Our Difference

The Dovetail difference
is what sets us apart

Our Customers

Learn more about our customers and
why they chose Dovetail

Implementation & Support

Hear how we delight our
customers right from the start

Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..

HR Shared Services

Find out more about
our Workday Select
Partner Certification

Employee Relations

Learn how Dovetail helps
you track your employee
relations cases

Workday Customers

Find out more about
our Workday Select
Partner Certification

HRIS

Manage and track
technical questions
from your HR team

Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services

Resources

Discover insights and thought leadership content to help you improve your HR Service Delivery and Employee Relations Management

Case Studies

Discover how our customers
achieved success with
Dovetail HR software

Blog

Stay updated on HR
Shared Services with insights
from the Dovetail community

Events & Live Shows

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leading industry events
and live shows
Dovetail Flair
3 min read

How Dovetail Makes First Weeks for Employees Effortless: A Guided Demo

By Rebecca Berkowitz on Nov 22, 2024 7:14:28 AM

Disclaimer: The following is a scenario-based demo created to illustrate how Dovetail Software can streamline HR processes. While the characters and events are fictional, the functionality and benefits described are based on real features of Dovetail’s platform.

Starting a new job has its fair share of butterflies and big questions. In today's post, we're diving into a real-life scenario showing how Dovetail Software smooths out those first-week jitters for both HR teams and new employees. Let’s follow Christopher Lopez as he navigates his first week at Global Frontier Solutions and discovers just how easy it is to get answers with Dovetail!

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2 min read

Olivia’s Dress Code Question to HR: An Example of Dovetail HR Case Management in Action

By Rebecca Berkowitz on Nov 7, 2024 9:26:05 AM

Disclaimer: The following is a fictional scenario created to illustrate how Dovetail Software can streamline HR processes. While the characters and events are fictional, the functionality and benefits described are based on real features of Dovetail’s platform.

Dovetail features highlighted in this dress code HR case scenario video include:

  • Predictive Search Function: This feature allows HR representatives to quickly pull up employee profiles and relevant information.
  • Knowledge Base Integration: As the case is created, Dovetail suggests related articles, making it easier for HR representatives to provide accurate answers.
  • Integrated Email System: The ability to send information directly through Dovetail’s email system, streamlining communication between HR and employees.
  • Employee Self-Service Portal: Empowering employees like Olivia to access policies and close cases independently through the portal.

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3 min read

Dovetail HR Case Management: Streamlining HR Case Opening and Closing – A Dress Code Inquiry Example

By Rebecca Berkowitz on Nov 6, 2024 3:24:44 PM

Welcome to the world of efficient HR Case Management, where every query is a journey of seamless interactions with Dovetail Software. Today, we're diving into a live demo showcasing just how easy and effective managing HR cases can be. Buckle up, and let's follow the "Dress Code Inquiry" case from opening to closing—no fuss, all finesse!

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4 min read

Introducing Dovetail HR Copilot With GenAI for HR Service Delivery

By Kelly Frisby on Aug 13, 2024 8:50:25 AM

Welcome to an insightful exploration of the Dovetail HR Copilot, a groundbreaking tool designed to enhance and streamline HR services through the power of artificial intelligence. In this blog post, we will walk you through various scenarios that highlight the capabilities of the Dovetail HR Copilot, demonstrating how it can transform your HR experience.

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8 min read

Case Study: Multi-Billion Dollar Soft Drinks Distributor Improves Employee Relations With Dovetail Case Management Software

By Kelly Frisby on Jul 29, 2024 10:59:49 AM

Download the PDF version

In 2022, a multi-billion dollar soft drinks producer and distributor in the United States, adopted Dovetail ER Case Management for their Employee Relations team’s needs. By putting the ER team in control of their case management system, increasing operational efficiency, and improving ER case collaboration, a significant improvement in Employee Relations management has been achieved. 

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5 min read

Dovetail HR Copilot With GenAI Revolutionizes HR Service Delivery Experience

By Kelly Frisby on May 6, 2024 10:57:36 AM

In the ever-evolving landscape of Human Resources technology, Dovetail Software has introduced a significant innovation with the launch of Dovetail HR Copilot, built using the latest techniques in GenAI. This new addition to Dovetail's range of HR Service Delivery software products stands out as a sophisticated tool designed to revolutionize how HR departments interact with and support their workforce. 

Dovetail HR Copilot merges advanced AI capabilities with user-centric features to enhance the HR experience at multiple levels.

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4 min read

Elevating Employee Retirement, Pension and Savings Support With Dovetail HR Case Management

By Kelly Frisby on Apr 8, 2024 10:50:01 AM

Today, addressing employee queries regarding retirement, pensions, and savings emerges as a paramount concern. These inquiries span across various categories including, but not limited to, pension estimates, retirement savings plan questions, 401(k) contributions, and pension payment issues. The diverse nature of these inquiries underscores the need for a versatile and comprehensive solution. Dovetail Software offers robust solutions through its HR Case Management and Employee Portal. This blog explores how Dovetail can transform the way companies manage these critical employee questions.

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6 min read

HR Case Management and Employee Portals for Enhanced Hiring and Onboarding

By Kelly Frisby on Apr 8, 2024 10:39:49 AM

The journey from candidate to fully integrated employee is pivotal, setting the tone for an individual's experience within an organization. This critical phase, characterized by anticipation and adjustment, is where the strategic deployment of HR Case Management systems and Employee Portals can truly shine. These innovative tools not only help streamline the hiring and onboarding processes but also significantly enhance the overall employee experience. This blog post explores how leveraging these technologies can transform traditional HR practices, with a focus on various hiring and onboarding case types.

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18 min read

Cybersecurity of HR Data: How to Protect HR and Employee Data Against Cyber Attacks

By Kelly Frisby, Marketing Director. Chad Myers, CSO (Contributor) on Jan 4, 2024 4:11:10 PM

Cybersecurity has become critical in protecting HR data against rising cyberattacks. This is particularly evident in recent incidents such as the British Library's ransomware attack by the Rhysida gang, which led to potential HR data breaches. Similarly, Five Guys faced a significant data breach, exposing sensitive applicant information.

These incidents are part of a larger trend of increasing cyber threats, with a notable 8% rise in global weekly cyberattacks in the second quarter of 2023. These attacks are becoming more sophisticated, often employing advanced AI in conjunction with traditional methods.

In light of these challenges, companies are now prioritizing cyber defenses more than ever. A prime example of this shift is the adoption of solutions like Dovetail HR Service Delivery Software. Dovetail not only enhances HR operations and the employee experience but also strengthens the security of HR data. It achieves this through a comprehensive security approach, including cloud security, compliance, encryption, authentication, role-based authorization, data residency, and retention. These measures form a robust defense against various cyber threats, ensuring the safety and integrity of HR data in an increasingly risky digital environment.

Building on the importance of robust defenses in this challenging digital landscape, let's now delve into the specific cybersecurity measures in place to protect Dovetail HR Service Delivery Software customers from cyber attacks.

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3 min read

How to Manage Leave of Absence Inquiries in an HR Case Management System

By Kelly Frisby on Dec 7, 2023 4:45:27 PM

Managing leave of absence inquiries can be a challenging aspect of HR operations, particularly in larger organizations where such requests are frequent and diverse. From medical leaves to parental leaves or sabbaticals, each case has its nuances and complexities. Fortunately, HR Case Management Systems are proving to be game-changers in this domain, bringing efficiency, transparency, and compliance to the process. Let's delve into how these systems can transform the way organizations handle leave of absence inquiries.

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