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About Us
Dovetail Software has been in the business of delivering cost-effective software solutions for customer service and support environments for more than fifteen years. Our expertise is in providing high-value, dependable software that is used by numerous companies in a variety of industries across worldwide locations.
The success we have experienced through the years has been built on three fundamental objectives:
- Provide software that is reliable, customizable, and easy to use
- Continually stay in touch with evolving technology trends and customer requirements
- Ensure that servicing our own customers is the highest priority of every Dovetail employee
Software Development
Our software development process avoids the use of proprietary tools or database structures, is based on proven development standards, and uses automated test suites to ensure the stability and performance of our applications. The net result to our customers is software that is easy to customize, extend, upgrade, and integrate with other applications.
Market Research
One of the primary reasons we excel in the customer service and support software market space is our dedication to continual research of both technological and business trends in the industry. Incorporating this knowledge into the architecture and design of our software has allowed us to maintain our reputation of being a technology and market driven company.
Customer Service
Our dedication to providing quality customer service has been our highest priority since the inception of the company. We understand how the customer service process works and we incorporate this knowledge and experience into our own software, process, and structure when supporting our customers. In a recent independent survey of our customer base 100% of the respondents described themselves as:
- Dovetail Software "champions"
- Likely to recommend us to others
- Likely to repurchase
- Very satisfied with the product and the company
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