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Experience the Dovetail Difference
For companies that want to take customer service and support to the next level, Dovetail CRM is the answer.
Customer service and support processes for many companies have become more complex and integrated both within the enterprise and externally to suppliers, customers, and partners. Yet, current CRM systems do not provide the flexibility to be easily configured, customized and upgraded to meet changing customer requirements. Users of support applications are being asked to do more with less while other enterprise organizations work with the latest technologies and resources. Furthermore, CRM vendors are ignoring the customer service and support space focusing on expansion of their products into other segments of the CRM market. This phenomenon has created “The Forgotten Space” for service and support.
Dovetail has years of experience addressing this “Forgotten Space” with a dedicated, focused approach to developing software solutions that help manage complex customer service and support environments. Dovetail CRM effectively enables on-going customer support initiatives through a configurable and expandable web-based application that provides customer service representatives, field services resources, supervisors, and customers the ability to manage support workflow, document activities, dispatch parts and personnel, and access all relevant information from computers and web-connected mobile devices. Rich out-of-box functionality combines with enterprise-level reliability, scalability and performance to comprehensively and cost-effectively meet the forgotten needs of the support organization.
Dovetail Software is a dedicated, responsive partner focused on innovative solutions that can address your customer service and support needs with a demonstrable return on investment.
Contact Us today to learn more.
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